Policies & Rules

The Alley Cat Code — Straightforward, Fair, No BS.

We keep our policies simple, honest, and as customer-friendly as possible while still protecting the integrity of our small-batch operation. Please read through the rules below so you know exactly how we handle exchanges, refunds, shipping issues, and more.

1. Product Exchanges

We offer exchanges on a case-by-case basis.
To qualify for an exchange:

  • The item must be returned in its original packaging

  • The product must be untouched and untampered with

If everything checks out, we’ll send you a new scent of your choice.
(Simple, fair, and easy.)

2. No Refunds on Limited Editions or Special Runs

We do NOT issue refunds on:

  • Limited Edition scents

  • Seasonal releases

  • Mystery Boxes

  • Short-run or special-batch items

These items are produced in limited quantities and are considered final sale.

3. No Returns on Shower Products

For hygiene and safety reasons, we do not accept returns on any shower-related items, including washes, conditioners, soaps, and similar products.

4. Wrong Item or Missing Product?

If you receive the wrong product, or your package is missing an item, contact us immediately.

We’ll take care of it and make it right — no questions, no hassle.

5. Pre-Order Items Are Non-Refundable

Pre-order items cannot be refunded, as inventory and supplies are purchased based on customer commitments.

Thank you for understanding and supporting small-batch production.

6. We Are Not Responsible for Postal Service Issues

Once your package is handed over to USPS, UPS, or any other carrier, we are not responsible for:

  • Damaged packages

  • Undelivered packages

  • Delayed packages

  • Lost packages

  • Misrouted mail

  • Any other carrier-related problems

We’ll always help you where we can, but the carrier ultimately controls delivery.

7. Misused Discount Codes

If a discount code is used on an item where codes are not permitted, the discounted portion of the charge will be refunded, and the order will be processed at full price.

Please check product descriptions before applying codes.

8. Questions, Concerns, or Issues?

We’re always here to help.
Reach out anytime:

📧 support@alleycatbeards.com

We’ll get back to you as quickly as possible.