Shipping 411

Everything You Need to Know About Getting Your Alley Cat Gear Delivered

So, you made the best decision ever and grabbed some Alley Cat Beard Co products.
Now you’re staring out the window like a dog waiting on his human, wondering:

“When’s my stuff gonna get here?”

Let’s break it down for you — clean, simple, and straight from the alley.

⏱️ Processing Time

Our standard processing time is 2–5 business days, but here’s the truth:

We usually ship much faster.

The only times processing may take a little longer are:

  • Big sales / promotions

  • Product restocks

  • Holiday order surges

  • If we’ve announced a temporary closure or delay

No matter what, we always process within a few days unless otherwise noted.
We don’t sit on orders — we move fast.

📦 Shipping Methods & How They’re Chosen

Shipping cost and method are determined by weight and package size, not by us punching random numbers into a machine.

Here’s how it works:

Packages Under 1 Pound

You can choose:

  • USPS First Class

  • USPS Priority

Packages 1 Pound or More

USPS automatically requires:

  • USPS Priority Shipping

It’s their rule, not ours — we just follow the system (begrudgingly)

⚠️ Priority Shipping ≠ “Guaranteed in 2 Days”

This is the big one, so let’s make it loud and clear:

USPS Priority is their estimated timeline, not a guarantee.
Priority does NOT mean:

  • 2 days from order

  • 2 days from when we print the label

  • 2 days from when you hit “checkout”

It simply means USPS estimates the transit at 1–3 days after they have the package in their hands.

And because USPS is… well… USPS:

  • Delays happen

  • Staffing shortages happen

  • Packages take weird scenic detours sometimes

We ask for patience, we feel your pain just as much as you do.

🚚 If You Need Your Order Faster

We get it — sometimes you’re running low on oil or butter, and the beard can’t wait.

Email us directly at:
📧 support@alleycatbeards.com

We’ll always do our best to help you out or speed things up when possible.

📬 USPS Delays & What We Can (and Can’t) Control

If your package is delayed after it leaves our hands, please know:

  • We can’t reroute it

  • We can’t force USPS to move it faster

  • We can’t override their systems

  • We can’t issue refunds due to carrier delays

Trust us — we’d love nothing more than to hand-deliver every package in a ripped denim vest if we could.

But once USPS has it, it’s officially in their world.

That said…
If something looks really off or you need help navigating the issue, reach out.
We’ll always do what we can for you.

💸 Our Refund Policy for Shipping Delays

Our policy is simple and firm:

We do NOT issue refunds due to USPS or UPS shipping delays.

But — and this is a big one 

If you contact us, we WILL help however we can.
We’re here to take care of our customers, and we don’t leave anyone hanging.

🖤 Final Word

We pack fast.
We ship fast.
And we want you to get your Alley Cat products just as much as you do.

But we’re all at the mercy of the postal gremlins sometimes.

Thanks for your patience, your support, and for being part of the Alley Cat crew.

Our policy is to NOT refund orders due to USPS or UPS shipping delays.  However, if you contact us we will do whatever we can to help you out.